Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have several rights regarding your personal data. This page explains these rights and how to exercise them.
To protect your privacy, we will need to verify your identity before processing any data request.
1. Right of Access (Subject Access Request)
You have the right to request a copy of the personal data we hold about you. This includes:
- Account information (name, email, profile details)
- Style preferences, sizes and budget settings
- Outfit recommendation history and favourites
- Subscription entitlement information (note: billing records are held by Apple / Google)
- Communication records
- Usage data and analytics
2. Right to Rectification
You have the right to request that we correct any inaccurate personal data we hold about you. If your information is incomplete, you can also request that we complete it.
3. Right to Erasure (Right to be Forgotten)
You have the right to request deletion of your personal data in certain circumstances, including:
- When the data is no longer necessary for the purpose it was collected
- When you withdraw consent (where consent was the legal basis)
- When you object to processing and there are no overriding legitimate grounds
- When the data has been unlawfully processed
Note: Some data may need to be retained for legal, accounting, or fraud prevention purposes.
4. Right to Restriction of Processing
You can request that we restrict processing of your personal data in certain situations:
- While we verify the accuracy of your data
- If processing is unlawful but you don't want deletion
- If we no longer need the data but you need it for legal claims
- While we consider your objection to processing
5. Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer this data directly to another service provider where technically feasible.
6. Right to Object
You have the right to object to processing of your personal data in certain circumstances:
- Processing based on legitimate interests or public interest
- Direct marketing (including profiling for direct marketing)
- Processing for research or statistical purposes
7. Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. You can request human intervention, express your point of view, and contest the decision.
How to Submit a Data Request
You can submit a data request by email. Send your request to [email protected] with a subject line indicating the type of request (for example, "Data Access Request" or "Account Deletion Request"). Postal requests can be addressed to our Data Protection Officer, c/o Outwizar Limited, United Kingdom.
Information required
- Full name as registered on your account
- Email address associated with your Outwizar account
- Type of request (access, deletion, correction, etc.)
- Specific details about what data you're requesting or what action you want us to take
- Proof of identity — we may request additional verification
Response time
- One month for most requests
- Up to three months for complex or numerous requests (we will inform you if this applies)
We will acknowledge receipt of your request within 5 working days.
Fees
In most cases, we will process your request free of charge. We may charge a reasonable fee, or refuse to comply, if your request is manifestly unfounded, excessive, or repetitive.
Identity verification
To protect your privacy, we need to verify your identity before processing any data request. We may ask you to provide additional information to confirm your identity.
Common Requests
Download my data
Request a complete copy of all personal data we hold about you. We will provide this in a portable format (typically JSON or CSV). Email [email protected] with the subject line "Data Access Request".
Delete my account and data
Request complete deletion of your account and all associated personal data. Note that some data may be retained for legal or accounting purposes. Email [email protected] with the subject line "Account Deletion Request".
Correct my information
If any of your personal information is incorrect, you can update most details directly in your account settings inside the app. For other corrections, email [email protected] with the subject line "Data Correction Request".
Stop marketing emails
You can unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any marketing email. Alternatively, email [email protected] with the subject line "Unsubscribe Request".
Complaints
If you are not satisfied with how we handle your data request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk/make-a-complaint
- Telephone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Contact Us
- Email: [email protected]
- Company: Outwizar Limited, Company No. 16924823
- Registered in: England & Wales